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Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Thank you. Global version. The description is true.
Guys, the salesman is smart. Packed perfectly, the box is whole. Films, all things. Phone pleases!
Bold novelty from Xiaomi. Recommend.
Thank you so much. Shipping fast. Order dated 21 May received on 15 June, track Singapore
The parcel came. Contents in the photo. Ordered 31.05, took 22.06. Delivery in Perm
ok
Despite the traffic in Singapore, the phone arrived for three weeks. Two other phones bought earlier from another store waited more than two months. This seller sent the order the next day. Packing in the air mattress, everything came whole and unharmed. Phone-fire, especially after Redmi Note 4x. About the phone itself I will not tell, because. Already full of rollers and reviews on yutuba, if you came here, then have already decided with the model and know what you want. The seller sometimes does not answer questions, like many top brands, but very often offers excellent prices, so you need to monitor. In general, I recommend. Thank you to the seller, all the world)
Went exactly a month 15.05 ordered and 15.06 received, the smartphone is cool, looks great. From the factory on the screen of the Smart is glued protective film, but since it does not completely cover the area, I will change to glass. The LED indicator is present, but for a tick-on the side it is no longer visible. And so in general, to replace your Redmi Note 5 is very good. I took it at a good discount I recommend.
2 weeks to St. Petersburg. Best. And at 64 GB stuck somewhere in Singapore. Thank you. Recommend. Global, without warranty in Russia
excellent phone. received quick with DHL. best phone thanks.